Shit drives me nuts. I work for a service delivery organization and the last few years have seen us adopting a new platform that likes to talk up automation and efficiencies. Making things work is my job, but I don’t hesitate to tell folks that while we can help improve and change the jobs they do, they still have to have call center and field resources.
Shit drives me nuts. I work for a service delivery organization and the last few years have seen us adopting a new platform that likes to talk up automation and efficiencies. Making things work is my job, but I don’t hesitate to tell folks that while we can help improve and change the jobs they do, they still have to have call center and field resources.