When I started in IT as a greenhorn, they gave me 2 trainings: a basic explanation about enterprise networking and a training on how to troubleshoot effectively.

That network training was forgotten quickly because it would be many years before it became relevant to my job, but that troubleshooting training was absolute gold.

I have given similar trainings many times since, because it’s one of, if not the most important aspects of problem solving.

And it applies to anything really, not just IT. I look at medical doctors and I see them basically troubleshooting their way through the issues their patients have. Lawyers troubleshoot their way out of legal quandaries, politicians out of embarrassing situations, etc…

It’s a skill and a highly valuable one.