Hey, all. My Deck recently shat the bed, which is pretty disappointing because I love it, am gentle with it, and don’t feel like I’ve had it for very long (April of '22). I went back and forth with Steam support for a week, and they were ultimately pretty unhelpful. Here’s a copy-paste of the issue I’m having:

Device will only power on when charging cable is connected. When powered on, the battery indicator reads 88%, but the time to full charge reads “??:??”. Device shuts down when the charging cable is disconnected. The issue persisted after a reset of the firmware and BIOS, and a factory reset.

Has anyone here experienced something similar? My instinct is to replace the battery, but I don’t want to go down that rabbit hole without some reassurance that it might actually solve the problem lol

Thanks in advance for any help!

  • V45H@alien.topBEnglish
    1·
    1 year ago

    Please try resetting the PD controller on your Steam deck.

    To do so: make sure the unit is powered on first, then hold the “-” volume button and “…” button at the same time for 5-8 seconds until you hear a beep. The beep will signify the reset is complete. After this restart the unit and then retest the issue.