Hey, all. My Deck recently shat the bed, which is pretty disappointing because I love it, am gentle with it, and don’t feel like I’ve had it for very long (April of '22). I went back and forth with Steam support for a week, and they were ultimately pretty unhelpful. Here’s a copy-paste of the issue I’m having:
Device will only power on when charging cable is connected. When powered on, the battery indicator reads 88%, but the time to full charge reads “??:??”. Device shuts down when the charging cable is disconnected. The issue persisted after a reset of the firmware and BIOS, and a factory reset.
Has anyone here experienced something similar? My instinct is to replace the battery, but I don’t want to go down that rabbit hole without some reassurance that it might actually solve the problem lol
Thanks in advance for any help!
The easiest way to discharge if it only stays on when connected to a USB power source is to use a mobile phone charger, your PC or similar. That kind of source will have enough power to keep the SD on, but won’t charge it fast enough to prevent battery drain. If you have a game running too, it will discharge pretty quickly.