re: raptor lake ‘issues’

this one is a 14th gen on an asus board. less than a year old, i think. constant crashes and other ‘quirks’. system builder (wasn’t my purchase decision) is known to be a pain to deal with on warranty service. so we’ll see what happens.

the first was a 13th gen xps. problems from first boot up. dell was great on addressing intel’s issue. swapped the board and chip, and it had a brand-spankin’-new firmware that wasn’t even pushed to their website yet. paid freight both ways, including priority overnight air return.

  • Romkslrqusz@lemmy.zipEnglish
    2·
    2 hours ago

    We’ve had a handful of these come through. The warranty extension applies even to Tray/OEM CPUs so you might get some traction with Intel of the OEM is annoying about it.

    Funny enough, even before this fiasco we had a year where we diagnosed a disproportionate number of Intel CPU failures on 10th and 11th gen systems. 4 or 5 RMAs when 80% of the gaming PCs we saw were AMD, and then there were only 1 or 2 AMD RMAs that year.

  • FiniteBanjo@feddit.onlineEnglish
    4·
    2 hours ago

    I went with AMD on a mobo brand known for quality (but due to a security flaw on other mobos by the same manufacturer I don’t reccomend them) and I’ve been quite happy with it.

    With how parts are becoming sparse due to global economic fuckery and bullshit generators, I really hope I don’t have to replace them anytime soon.

    • adarza@piefed.caOPEnglish
      2·
      2 hours ago

      the last build i did for someone, we specifically went zen4 to avoid all the various ‘problems’ that both companies were still dealing with.

  • ThrowawayOnLemmy@lemmy.worldEnglish
    71·
    3 hours ago

    I had my 13th gen RMA’d and they gave me a 14th gen, and I’ve had it undervolted since day one. I just hope this doesn’t happen for a long long time yet.

    • osaerisxero@kbin.melroy.org
      1·
      2 hours ago

      Yeah, 14th gens you have to explicitly configure to undervolt or underclock (or both :( ), and until you do you’re just rolling the dice every time they spin up. I got lucky with mine and found the settings that were both safe and it liked before it failed 3 death saves, but with the way it was behaving I wouldn’t be surprised if it was on 2 of 3.

      • adarza@piefed.caOPEnglish
        1·
        2 hours ago

        the one here was running the original firmware, probably factory original from asus. the board was on a ‘performance’ preset setting–and defaulted to that when i tried a bios reset to defaults. when i updated the firmware, that setting changed to a ‘normal’ one when i reset to defaults again.

        i didn’t really dig into that too much because i knew it was already an rma case, but i think part of it had to do with boosted power draw. it still crashed on ‘normal’ and that’s what it was set on when i ran intel’s diagnostics (which took a few tries just to have it not crash before finishing with a result).