The original post: /r/travel by /u/Front_Discussion7745 on 2025-08-03 18:21:31+00:00.

Buyer Beware of Sonder. The afternoon before we were to arrive, we were told the shower was broken. We had the option to stay and be moved to another room the next day, or get a refund and find somewhere else. We chose to stay due to the short notice and the difficulty in finding an alternative, and felt one night in the room would be fine. THE NEXT DAY, THERE WAS NO OTHER ROOM AVAILABLE! For 2.5 days, we did not have a shower. This is New Orleans at the end of June with 90-degree temperatures and 85 percent humidity. You cannot call SONDER; you can only use their text option on the app. Finally, they agreed to compensate us for our stay on the third day and were able to fix the shower. This was acceptable to us. HOWEVER, THEY HAVE GHOSTED US ON THE REFUND. It has been over a month.

I’m not sure how they are associated with Marriott, since they wouldn’t accommodate us at the Marriott just a block away. Also, it is similar to an Airbnb. We discovered they don’t have a regular maintenance person, so we had to wait for the building owner to come out and fix the shower, which the owner did not want to do over the weekend. FYI - the fix wasn’t done well; it looked like the handle was glued onto the fitting. It is a matter of time before it breaks again, and the next client will not have a shower.