The contempt Proton is showing for their users is astounding. They not only think people will fall for this transparent act of damage control, but they also have the gall to shift blame onto the users.

Go read the comments. Obvious bots are posting praise and many critical comments are being deleted by the moderators.

  • GMac@feddit.org
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    11 days ago

    Its a rebuttal while the pitchforks are waving. Inevitably going to be volatile while the 404 piece has people feeling betrayed and let down.

    I found the post useful personally. Seeing the chat screenshots, I have more information for my consideration.

    I have zero interest in reddit comments, so didnt read those. I assume its the usual bots arguing with each other.

    • Kate-ay@lemmy.worldOP
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      11 days ago

      There is no rebuttal and ‘Richard’ ignores the most damning parts of the 404 article. His own screenshot has Andy telling employees to go on Reddit amd change the narrative!

        • dusk@piefed.social
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          11 days ago

          We do, but we are not always aware of whether/how we are being deliberately manipulated in any thread.

          • GMac@feddit.org
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            11 days ago

            Completely agree. That’s why I’ve avoided expressing opinion on the overall situation.

            Downvotes testify that neutrality is badly received, but I think everyone should take the information from proton and 404 plus their personal experiences and make their judgements based on that.

            • dusk@piefed.social
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              11 days ago

              I plant to ignore the subject in future (and should have already done so here), it has proven to be ridiculous in the past due to the whole fan culture thing, and it has been none of my business since I walked away from my subscription a year, or 2 ago.

              “personal experiences and judgments” definitively, but even in the very recent past (the google bollocks --> lake america) proton was being widely recommended as the replacement, and the masses were just gobbling it up without appearing to put any effort in. proton might lose fewer customers than they just gained.

    • rbb36@lemmy.world
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      11 days ago

      It’s worth reading some of the comments, particularly the ones by OP (EpokK1). He had time to prepare the original post and polish it a bit; the comment replies had to be quicker to beat the time decay feature/problem of threaded discussions. His in-thread replies are less polished, and speak to his character.

      • GMac@feddit.org
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        11 days ago

        Interesting. I’ll have a look.

        Edit to add: You were right, some additional information in there, including from another person at Proton. Also many good reminders for why I avoid reddit comments. 😅

    • givesomefucks@lemmy.world
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      11 days ago

      Trying to use logic with someone still posting links to reddit isn’t going to work out…

      Especially when they’re apparently active in the reddit threads they post (from what another comment said)

      • Kate-ay@lemmy.worldOP
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        11 days ago

        I guess things won’t work out for Proton then, because Reddit is an official forum for the company support staff to communicate with users.

      • AlexanderTheGreat@piefed.social
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        11 days ago

        Unfortunately that is were the discussion is taking place, so that is where the link leads. Also the OP here isn’t what the guy was talking about, he meant the guy he made the reddit post

      • Scirocco@lemmy.world
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        11 days ago

        What kind of fuckn ad hominem shit is this

        Get over yourself.

        Yea reddit sucks, whatever.

        The topic of this discussion happened on reddit. If you don’t want to see it, its pretty easy to just fuck off somewhere else

        • givesomefucks@lemmy.world
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          11 days ago

          Man…

          If you were the type to ask questions, you might learn something.

          But I’ll respect that you just want to make assumptions and hurl insults.

          So I’ll block you, and you can keep doing that. And I’ll never accidentally explain something to you later.

          Everyone wins.