• Mabel [She/Fae/Its]@lemmy.world
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    3 months ago

    I actually went to a mcdonalds that did this. It was overall way more slow and annoying. I would be willing to make that concession if knew that it was something to worked towards a better future for humans, but all its means is that someone is getting fired under capitalism. Also it failed to understand if I wanted sauce and just referred me to someone actually working.

    • UnderpantsWeevil@lemmy.world
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      3 months ago

      I’ve heard a few instances in which “AI” is just a bunch people responding to a voice to text feed in the Philippines.

      So much of this isn’t really technology. It’s just a new kind of service sector outsourcing.

      • Potatos_are_not_friends@lemmy.world
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        3 months ago

        Amazons Mechanical turk in a nutshell

        I think McDs always planned to roll out remote customer service to really maximize capitalism. And wrapping it under AI because that’s a trendy buzzword!

      • UmeU@lemmy.world
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        3 months ago

        They will still be short staffed and overworked. The company isn’t outsourcing the drive through out of the kindness of their hearts in order to lighten the workload on the employees.