A majority (64%) of 5,728 people surveyed by Gartner in December 2023 said they would prefer companies not to use AI in their customer service. Additionally, 53%...
They certainly do, but they won’t give up that extra margin if they don’t have to. If customers hate dealing with the AI service, it may be cheaper to compensate them with more discounts than put humans back on the phone.
They certainly do, but they won’t give up that extra margin if they don’t have to. If customers hate dealing with the AI service, it may be cheaper to compensate them with more discounts than put humans back on the phone.