• jj4211@lemmy.world
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    6 months ago

    The market does determine, unfortunately the market is relatively unfazed by subpar customer service. It has to be really bad or a huge legal catastrophe before it moves the needle. Which is why phone trees and long wait times are ubiquitous despite being universally hated. Marketing and sales and having a 90+ % rate of people that don’t ever feel the need to call customer service basically eliminates that bad service as a concern.

    Even when asus had a famously bad customer service scandal this year, their sales continued to rise unabated.