The problem is that the goal is micromanaging people with automated processes. Probably the thinking was that drivers shouldn’t be having conversations while driving, and it’s easy to detect mouth movement from the camera feed, so just automatically punish them for mouth movement, and make it the job of someone who has no control over that to explain why.

There isn’t a response because the system was designed to be an entirely top down clockwork mechanism where comfort and fairness for its human components is a very low priority, their problem to deal with, and feedback is blocked.