Don’t worry it’s not just the lowest bidder.

Worked with several enterprise tier products that were far pricier than the rest of the market.

At an end user forum where the lead software engineer says, “our next release is February and should have these new features. But, you know how we are. It probably won’t be February”

The important thing to remember is that the “you suck” emails go to real people. So keeping professional even when “you suck” is deserved is an important balance.