There’s also this thing that happens where, as a whole, we’ll just act capriciously.

I don’t know if it’s true of younger gamers but my generation seems to really choose at random whether we like your product or want you to die in a fire. Any fishy behavior can tip that scale pretty quickly, and if we already recognize a brand, and it’s not one of our arbitrarily Chosen Few, then we might not even give you a chance. Just because we know the name, and that’s already a strike against you.