Five years after the coronavirus outbreak, many Americans say public behavior in the United States has changed for the worse, according to a recent Pew Research Center survey.

  • ABetterTomorrow@lemm.ee
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    10 hours ago

    Not saying it’s ok to be rude or anything bad/negative but those customer service scripts or how ever they train their employees is so degrading or just plain bad and I want to drop something heavy on my toe about it. I like to heavily roll my eyes every time. I know there’s a rhyme and reason for it (not the America common courtesy BS) so I don’t mind to be educated about it. I rather people just be human and be helpful and not treat other off put .

    • skuzz@discuss.tchncs.de
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      9 hours ago

      “I have a problem, you need to add a feature flag to my account that wasn’t properly provisoned.”

      “OK, let’s check, are you on wifi? Have cellular signal?”

      “Yes, irrelevant, I need this feature code added to the account. You’ll be off this call in 30 seconds and your KPMs will look amazing.”

      “OK, first, let’s try resetting your network settings.”

      “You realize doing that erases all saved wifi networks, VPNs, Bluetooth pairings, and a bunch of other stuff that will take me hours to fix, and has nothing to do with my problem?”

      “OK, continuing on… let me send a network refresh.”

      “Just look up the feature code to provision this.”

      “OK, we wil, generate a new eSIM.”

      Most tech support calls here. Just give me admin access and I’ll fix it myself. (I try to never be rude, I know they gotta follow a script but I’m hand-feeding the answer here!)