Drop did kinda the same to me a year ago. They sold me 6 variations in an artisan keycap series as a bundle ($180) but I receive two duplicated variations. Their customer support respond like this:
Try to cope, at least the number is correct
We really want to help you but the bundle is out of stock (but all variations are available individually on the website)
Sorry we cannot replace 2 caps out of the 6 for you because you are buying a bundle (what I’m receiving is not the said bundle though?)
We can do a full refund but the bundle is not longer there (which means I need to buy them separately for a total of $240)
What about we give you $20 coupon and move-on? (which I got annoyed and accepted it, spend another $80 to complete the set, and gifted out the duplicates to my friend who has the same hobby)
I could totally get it why are they doing all these acrobatic maneuvers in business sense. But come on, that’s jeopardizing customer trust and loyalty for very little gain.
Drop did kinda the same to me a year ago. They sold me 6 variations in an artisan keycap series as a bundle ($180) but I receive two duplicated variations. Their customer support respond like this:
I could totally get it why are they doing all these acrobatic maneuvers in business sense. But come on, that’s jeopardizing customer trust and loyalty for very little gain.