Hi team!
All electronics have failure rates, sometimes as high as 5%. I don’t know what the SteamDeck has in terms of PPM, but I do know that if you contact Steam, they will take care of the defect.
Posting your hardware defects here is not doing anything helpful as only steam can take care of the issue. It also is the squeaky wheel syndrome where people are starting to think that most of the new OLED decks are shipping with defects.
Likewise it just creates noise in the sub as it is flooded with ‘my deck has this issue’ and really we should just hear about it if steam won’t take care of the defect.
I mean asking the community for help is more than appropriate, but if it’s clearly a hardware defect, just let steam know and you’ll have a brand new replacement before to long in most cases.
I love Valve’s Steam Deck Globe Room
P.S. The Deck in the image is inside of a globe with Steam Deck’s all around it that exists at Valve’s office. You can see this in some of their video content they’ve published recently.
Guy begging people to stop posting about the LE having a Chinese made screen with a high defect rate. What the fuck drives u people to volunteer white knight for this company? The LE screen clearly has poor QC. God forbid people know what they’re buying. Please don’t warn anyone about potential issues if it might make valve look bad!
Right, but how high is the defect rate truly? People coming to this sub are probably suspecting that it’s like a 50% defect rate based on the number of posts about it, when it’s more likely something like 8%.
what else are people meant to post
You must be new to online groups. Good luck.
My OLED 1TB arrived two days ago (EU), and it has a springy right bumper button, right trigger sometimes gets stuck, and the d-pad’s down button feels mushy.
Mine has the same springy right bumper button. Rest seems ok so far but it’s a little downer for a ~700 € device. :/
Why would you tell people what to do when having a defect? It’s their right to ask questions online or let people know. So thanks but no.
Cool… Let me know which route actually takes care of manufacturing defects.
Reddit posts or steam support.You…you DO realize you can do BOTH, right?
Just sayin’.
Bruh people really don’t know what warranty is ☠️
Why would people use a warranty on a device that is defective day one?
Nah cancel during the 14 day return window and get a refund.
That’s
I think it’s good for people to share regardless, I’ve had mine since march with no issues what so ever. But when their is something wrong is good to point it out
Sometimes I don’t know whether it is an issue or just something being worked on. As in it could be a software bug. Or it could be my hardware is defective. Example my Bluetooth. Originally I thought maybe I had defective Bluetooth because it kept cutting in and out every 3 seconds. I quickly learned however it’s a common problem and happens when more than 1 Bluetooth device is connected, and yes it counts 2 ear buds as 2 devices sometimes. At least it does with mine. So it’s always cutting in and out unless I just leave out the R or L ear bud from pairing.
Mine is fine
I get you don’t want to hear about it, but it IS important for people to be informed and to check for these issues. Tons of users have gone “I didn’t know dead pixels were a thing on this, how can I check?” for example.
Just ignore it and move on.
Hi! This is totally random, but I’m a Valve trivia nut, and I thought you might enjoy knowing more about that Steam Deck globe room. They actually custom-built that apparatus with the intention of holding a DSLR camera in place of each of those decks. Then, you stick an actor’s face through a little panel cutout in the center, and then bam! You have MOCAP for your FACE!
oh… that’s super cool!! Thanks. I appreciate trivia facts like that.
Steam Deck is the only gaming hardware I’ve had issues with and I’ve been buying consoles and stuff since the SNES era. I’ve had dealt with not one but two decks with issues.
There is known unsatisfactory rate for ALL restaurants… contact restaurant not post on Yelp or Google reviews. You are just making noise on Yelp.
If you are going to say that, at least provide the link to support: https://help.steampowered.com/wizard/HelpWithSteamDeck
I’ll play devil’s advocate here in saying that there is some value added with such threads by reducing unnecessary RMAs, as well as gathering information from a larger sample size of affected individuals who have the same issue(s) to identify certain patterns and/or root causes. Both can potentially help Valve if users direct them to such threads and such.
I get what you’re saying and I know it’s annoying to have a million different threads about the same problem. Maybe weekly bug report/hardware issue megathreads can be created for this purpose. And any additional info gathering polls and such from affected users can also be posted with mod approval.
I agree but since we dont have actual stats, these posts just provide fearmongering.
They really do, been seeing a lot of people afraid to even buy an OLED because of a loud minority of OLED owners.