So I’m going to go against the grain here and say to get some college under your belt. A 2 year degree and a cert or two (which can even be part of your degree program, or sometimes will allow you to skip some classes saving you time and money) will easily get you into a helpdesk job, and from there you can go into whatever specialization ends up tickling your fancy.
I’ll also say, helping someone with their nth password reset doesn’t have to suck. Sometimes there’s a root cause that you can help with which makes you far more helpful than the tech who just helps them reset it 10 more times. One of my proudest achievements in a previous role was successfully teaching all of our users who’d email us a scan of a printout of a screenshot of an error message how to send us the screenshot directly, and we went from 1 ticket like that per week to none for my final 6 months. All it takes is some compassion and meeting the users where they are without judgment for the common goal of getting both of our jobs done a little easier.
Unfortunately I’m already dealing with student loans and two degrees under my belt. So certifications and a shotgun approach to applications might be my least stressful path. I’ve always been tech support for friends and family, have built several computers, and good lord the micro Chernobyl event that was a PC I left with my parents and younger sister when I went away for several months. “Oh that? It just stopped working one day.” Did you know that back on I think Win7 you can bypass some start up errors by mashing the backspace key like you’re a triple expresso’d up Sonic? Cause that was the only way it’d even let me scoot into the actual boot process once I did what I could in safe mode.
So I’m going to go against the grain here and say to get some college under your belt. A 2 year degree and a cert or two (which can even be part of your degree program, or sometimes will allow you to skip some classes saving you time and money) will easily get you into a helpdesk job, and from there you can go into whatever specialization ends up tickling your fancy.
I’ll also say, helping someone with their nth password reset doesn’t have to suck. Sometimes there’s a root cause that you can help with which makes you far more helpful than the tech who just helps them reset it 10 more times. One of my proudest achievements in a previous role was successfully teaching all of our users who’d email us a scan of a printout of a screenshot of an error message how to send us the screenshot directly, and we went from 1 ticket like that per week to none for my final 6 months. All it takes is some compassion and meeting the users where they are without judgment for the common goal of getting both of our jobs done a little easier.
Unfortunately I’m already dealing with student loans and two degrees under my belt. So certifications and a shotgun approach to applications might be my least stressful path. I’ve always been tech support for friends and family, have built several computers, and good lord the micro Chernobyl event that was a PC I left with my parents and younger sister when I went away for several months. “Oh that? It just stopped working one day.” Did you know that back on I think Win7 you can bypass some start up errors by mashing the backspace key like you’re a triple expresso’d up Sonic? Cause that was the only way it’d even let me scoot into the actual boot process once I did what I could in safe mode.
Anyway, I digress.