As someone who works in IT support, I have yet to find any significant number of support people who can’t troubleshoot process issues. What I have found in spades is management making it impossible to make any meaningful process improvements.
There’s a nontrivial number of management type folks that just want it done a specific way, regardless of how that impacts worker performance or how difficult it makes my job.
The number of times I’ve suggested improvements only to be told that the existing methodology works, is too damn high.
As someone who works in IT support, I have yet to find any significant number of support people who can’t troubleshoot process issues. What I have found in spades is management making it impossible to make any meaningful process improvements.
There’s a nontrivial number of management type folks that just want it done a specific way, regardless of how that impacts worker performance or how difficult it makes my job.
The number of times I’ve suggested improvements only to be told that the existing methodology works, is too damn high.