Ugh and many people have made memes and such of this but its so annoying. If your policy says its to old then just have that in the message. Implying its the wrong one just pisses people off. You have a password manager and you know its the right one but you do the forgot password link and then when you put your password manager one in the truth comes out as it says you can’t use your current password. I swear non of the actual IT people from my heydey would ever do this. I feel like its the cs/mba types that bring all this bs.
Oh I get that but it frustrates me both in personal life and work life. One thing that I have found is quality teams have been tossed out and that type of thing is tossed onto, if your lucky, they customer reps and they generally are low tech techies at best and are put under pressure and such as not to take it into account. Also I feel many places no longer eat their own dogfood. This is a big reason we have the enshitification we have. Its not the only thing but its definately a part of it.