I ordered my OLED SD on the 18th, had to wait until the 24th to get the tracking info and since then, the tracking only shows “not yet delivered to GLS”. I’m checking everyday, I’ve contacted Steam but nothing is happening.
Is anobody else having this issue ? I’m in France, if it can help…
Exact same issue. Shipped at “24th 15.12 o clock” or something or atleast email by valve but when checking the tracking its only the label created that day.
Response 1:
Hello,
I would be happy to provide some clarity.
We apologize but unfortunately we are experiencing delays due to the large influx of orders.
Your device is getting prepared to provide to the shipper. You can track your device shipment progress once it has shipped, here: .
If you have any further questions or concerns, please let us know - we will be happy to assist you.
Steam Support
Ben
Response 2:
Thank you for getting back to us. We understand your feeling.
Upon investigation, the package was shipped on 2023-11-24 (PDT).
The package will normally arrive within 4-8 business days after it is being shipped. But there could be delays in the transfer due to high holiday volume or other circumstances outside of the carrier’s control.
We do our best to deliver all orders within this estimate but it is not a guaranteed delivery window. We encourage you to continue monitoring the tracking information on the carrier website.
Tracking URL
Should you have further concerns or queries, please do not hesitate to get back to us.
Steam Support
Kay
So i’ve not got a clue, ordered same date as you. I’m from Belgium, I live 1h45mins away from steams stupid warehouse.
Hi all,
I ordered my OLED SD on the 18th, had to wait until the 24th to get the tracking info and since then, the tracking only shows “not yet delivered to GLS”. I’m checking everyday, I’ve contacted Steam but nothing is happening.
Is anobody else having this issue ? I’m in France, if it can help…
I’m in the UK and having the same issue. Ordered on the 20th, given tracking number on 25th.
I sent a ticket to Steam but I expect a generic response.
Exact same issue. Shipped at “24th 15.12 o clock” or something or atleast email by valve but when checking the tracking its only the label created that day.
Response 1:
Hello,
I would be happy to provide some clarity.
We apologize but unfortunately we are experiencing delays due to the large influx of orders.
Your device is getting prepared to provide to the shipper. You can track your device shipment progress once it has shipped, here: .
If you have any further questions or concerns, please let us know - we will be happy to assist you.
Steam Support Ben
Response 2:
Thank you for getting back to us. We understand your feeling.
Upon investigation, the package was shipped on 2023-11-24 (PDT).
The package will normally arrive within 4-8 business days after it is being shipped. But there could be delays in the transfer due to high holiday volume or other circumstances outside of the carrier’s control.
We do our best to deliver all orders within this estimate but it is not a guaranteed delivery window. We encourage you to continue monitoring the tracking information on the carrier website.
Tracking URL
Should you have further concerns or queries, please do not hesitate to get back to us.
Steam Support Kay
So i’ve not got a clue, ordered same date as you. I’m from Belgium, I live 1h45mins away from steams stupid warehouse.