Exact same issue. Shipped at “24th 15.12 o clock” or something or atleast email by valve but when checking the tracking its only the label created that day.

Response 1:

Hello,

I would be happy to provide some clarity.

We apologize but unfortunately we are experiencing delays due to the large influx of orders.

Your device is getting prepared to provide to the shipper. You can track your device shipment progress once it has shipped, here: .

If you have any further questions or concerns, please let us know - we will be happy to assist you.

Steam Support Ben

Response 2:

Thank you for getting back to us. We understand your feeling.

Upon investigation, the package was shipped on 2023-11-24 (PDT).

The package will normally arrive within 4-8 business days after it is being shipped. But there could be delays in the transfer due to high holiday volume or other circumstances outside of the carrier’s control.

We do our best to deliver all orders within this estimate but it is not a guaranteed delivery window. We encourage you to continue monitoring the tracking information on the carrier website.

Tracking URL

Should you have further concerns or queries, please do not hesitate to get back to us.

Steam Support Kay

So i’ve not got a clue, ordered same date as you. I’m from Belgium, I live 1h45mins away from steams stupid warehouse.

Mine hasn’t even done anything lol, it just says parcel data received, not even handed over.

Message from Steam Support on Nov 28 @ 5:39pm | 17 hours ago

Hello,

I would be happy to provide some clarity.

We apologize but unfortunately we are experiencing delays due to the large influx of orders.

Your device is getting prepared to provide to the shipper. You can track your device shipment progress once it has shipped, here: GLS Ground tracking.

If you have any further questions or concerns, please let us know - we will be happy to assist you.

Steam Support
Ben

​

This is the response I received when I asked them why people whom have ordered really early still have not seen their steamdeck and people who’ve ordered 4-5 days later than those people already have theirs.

Aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa.

I’m losing it.

Im’ just being a prick at this point,

24/11/2023 15:42

The parcel data was entered into the GLS IT system; the parcel was not yet handed over to GLS.

Netherlands

I’m fucking seeing and staring at this dogshit message when people who ordered last week received theirs lol.

Like wtf, people just like me who live in Belgium received theirs after they ordered after me? Like that is so fucking bullshit, messaged valve steamsupport but no answer either from their end.f

Edit: Also seeing “shipped” message timestamps after my 15.42, being shipped an hour later is also ass.

To each their own but you sound like a sore loser.

Belgium as well …

Ordered 18th November,

24th November The parcel data was entered into the GLS IT system; the parcel was not yet handed over to GLS.

Nothing yet so far.

I fucking hate GLS.

edit: Hate as in never ever went smoothly with them, I had to search several houses for several packages every time they deliver.

Fix the white flashes screen when I take off the watch please.