Uhh. Just chiming in here as someone that does business to business IT support… Most of the NPC office workers are almost demanding access to “AI” stuff.
I’m not saying this will turn out well, in fact, I think it will probably end poorly, but I’m not on charge around here. There’s a nontrivial outcry for “AI” tools in business.
There’s profit happening with it right now. Maybe not enough to offset costs yet, but there’s a market for these things in the mindless office drone space.
To be absolutely clear, I think it’s an idiotic thing to have/use, especially for any work in IT, but here we are. I have middle managers quoting chat GPT as if it’s proof that what they want, can be done. I’ve been forwarded complete instructions to use fictional control panels and fictional controls to do a thing, when it’s not possible for that thing to be done.
“AI” is a corporate yes-man in the worst ways possible. Not only are they agreeing that something can be done, even if it’s not possible, but it’s providing real enough looking directions that it seems like what it’s proposing can be done, is actually possible and reasonable. I once asked copilot how to drive to the moon and it told me I’d run out of gas. While I would definitely run out of gas trying to get to the moon by car, when I’m done trying and I’ve run out of gas, I wouldn’t be any closer to the moon than I usually am.
The thing is an idiot on wheels at the best of times, and a blatant liar the rest of the time. I don’t know how people can justify using it in business when a mistake can lead to legal action, and possibly a very large settlement. It’s short sighted and it’s not worth the time nor effort involved in the whole endeavor.
Simply because they can read the writing on the wall. Corporate made every single decision possible to signal “use AI or get fired.” With mass layoffs being driven mainly by whole industries pivoting to AI, people are fighting desperately to stay relevant. Every pundit and tech guru is singing “learn AI or become unemployable.” It is a strive for survival, not a heartfelt trust or belief on the tech. Hell, they might not even understand how it works, people just know they need it in their CV to keep their meager income coming.
As someone who works in a knowledge industry, anyone relying on AI for their workload will end up with more errors than solutions. IT requires a high degree of accuracy in the information you handle that gets you to a solution. Out of everything you can say about AI, you can’t say that it’s highly accurate.
Any time I’ve given a technical question to copilot or chat GPT, I usually get nonsense back. It will not help me solve any of the issues I need to solve as a part of my job.
I understand how the current version of “AI” works, and from that knowledge, I know that for any meaningful task I face with even a small amount of complexity, these so-called “AI” bots can’t possibly have any relevant answers. Most of the time I can’t find relevant answers on the Internet by trying. Sometimes I only get adjacent information that helps lead me to the unique solution I need to implement.
“AI” in IT support actually makes things go slower and cause more issues and frustration than actual tangible help with anything that needs to be done. You end up going down rabbit holes of misinformation, wasting hours of time trying to make an ineffective “solution” work, just because some “AI” chatbot sent you on a wild goose chase.
Does the LLM tech support ever actually work? I tried it many times, and it just creates garbage. Pre-written question-answer trees are more useful than this.
For the most part AI is the best OCR ever designed. And if used for that it really is great. Most AI agents you see our there are mostly just used for that: ocr.
It’s also nice-ish to start writing simple programs, if you know how it works it sets you more or less in the right path in a few prompts. That head start can be nice.
It also helps in Excel with charting.
It also is helpful for acquiring knowledge. AS LONG AS YOU CHECK THE LINKED SOURCES.
If you don’t you will crash and burn. Not eventually but quick.
So yes, AI does have uses and Yes, it will cost some people their jobs, especially in knowledge Industries and IT.
But then again, that’s a tale as old as time. Stuff changes.
(AI) datacenters will not go away. Desktop processing will vanish. And then, 15 years from now, someone gets a great idea and starts selling Personal AI computers. And this cycle will redo from start.
Machine learning for OCR makes a ton of sense. Human writing is highly dynamic, especially handwriting. It makes sense that OCR would benefit from a trained model for recognising words.
Uhh. Just chiming in here as someone that does business to business IT support… Most of the NPC office workers are almost demanding access to “AI” stuff.
I’m not saying this will turn out well, in fact, I think it will probably end poorly, but I’m not on charge around here. There’s a nontrivial outcry for “AI” tools in business.
There’s profit happening with it right now. Maybe not enough to offset costs yet, but there’s a market for these things in the mindless office drone space.
To be absolutely clear, I think it’s an idiotic thing to have/use, especially for any work in IT, but here we are. I have middle managers quoting chat GPT as if it’s proof that what they want, can be done. I’ve been forwarded complete instructions to use fictional control panels and fictional controls to do a thing, when it’s not possible for that thing to be done.
“AI” is a corporate yes-man in the worst ways possible. Not only are they agreeing that something can be done, even if it’s not possible, but it’s providing real enough looking directions that it seems like what it’s proposing can be done, is actually possible and reasonable. I once asked copilot how to drive to the moon and it told me I’d run out of gas. While I would definitely run out of gas trying to get to the moon by car, when I’m done trying and I’ve run out of gas, I wouldn’t be any closer to the moon than I usually am.
The thing is an idiot on wheels at the best of times, and a blatant liar the rest of the time. I don’t know how people can justify using it in business when a mistake can lead to legal action, and possibly a very large settlement. It’s short sighted and it’s not worth the time nor effort involved in the whole endeavor.
Simply because they can read the writing on the wall. Corporate made every single decision possible to signal “use AI or get fired.” With mass layoffs being driven mainly by whole industries pivoting to AI, people are fighting desperately to stay relevant. Every pundit and tech guru is singing “learn AI or become unemployable.” It is a strive for survival, not a heartfelt trust or belief on the tech. Hell, they might not even understand how it works, people just know they need it in their CV to keep their meager income coming.
As someone who works in a knowledge industry, anyone relying on AI for their workload will end up with more errors than solutions. IT requires a high degree of accuracy in the information you handle that gets you to a solution. Out of everything you can say about AI, you can’t say that it’s highly accurate.
Any time I’ve given a technical question to copilot or chat GPT, I usually get nonsense back. It will not help me solve any of the issues I need to solve as a part of my job.
I understand how the current version of “AI” works, and from that knowledge, I know that for any meaningful task I face with even a small amount of complexity, these so-called “AI” bots can’t possibly have any relevant answers. Most of the time I can’t find relevant answers on the Internet by trying. Sometimes I only get adjacent information that helps lead me to the unique solution I need to implement.
“AI” in IT support actually makes things go slower and cause more issues and frustration than actual tangible help with anything that needs to be done. You end up going down rabbit holes of misinformation, wasting hours of time trying to make an ineffective “solution” work, just because some “AI” chatbot sent you on a wild goose chase.
Does the LLM tech support ever actually work? I tried it many times, and it just creates garbage. Pre-written question-answer trees are more useful than this.
I’ve never seen something useful come out of an LLM when it comes to tech support.
For the most part AI is the best OCR ever designed. And if used for that it really is great. Most AI agents you see our there are mostly just used for that: ocr.
It’s also nice-ish to start writing simple programs, if you know how it works it sets you more or less in the right path in a few prompts. That head start can be nice.
It also helps in Excel with charting.
It also is helpful for acquiring knowledge. AS LONG AS YOU CHECK THE LINKED SOURCES.
If you don’t you will crash and burn. Not eventually but quick.
So yes, AI does have uses and Yes, it will cost some people their jobs, especially in knowledge Industries and IT.
But then again, that’s a tale as old as time. Stuff changes.
(AI) datacenters will not go away. Desktop processing will vanish. And then, 15 years from now, someone gets a great idea and starts selling Personal AI computers. And this cycle will redo from start.
Machine learning for OCR makes a ton of sense. Human writing is highly dynamic, especially handwriting. It makes sense that OCR would benefit from a trained model for recognising words.